Refund policy

Returns & Refunds

Return window. You have 30 days from delivery to request a return. Email customercare@champelli.co with your order number and the reason for the return. Returns sent without approval won't be accepted.

Condition. Items must be unworn, unwashed and unaltered, with original tags and packaging. They must be free of stains, odors, makeup, deodorant, pet hair and smoke. Items that don't meet these conditions may be rejected and sent back at the customer's expense.

Final sale. Items marked final sale can't be returned or exchanged. This includes all Archive Sale and discounted items, as well as gift cards.

Return shipping & fees. Once your return is approved, we'll email a prepaid return label for domestic US orders. Send returns to: Champelli, 867 Isabella St, Oakland, CA 94607. A restocking fee of 10% of the item price or $10, whichever is greater, is deducted from your refund to cover return shipping and handling. Original shipping charges are not refundable.

Refunds. We inspect returns within 10 business days of receiving them and email you once the refund is approved. Refunds go back to your original payment method. Your bank may take another 5–10 business days to post it.

Exchanges. Size exchanges are free. Each order includes one free exchange; additional exchanges are treated as a return. There's no restocking fee, and we cover shipping both ways. Email us within 30 days of delivery to request an exchange, and we'll send a prepaid return label. We ship the new size once the original arrives and passes inspection. Exchanges depend on stock; if your size is sold out, you can choose store credit or a refund under the terms above.

Damaged or incorrect items. If your order arrives damaged, defective or wrong, email us within 7 days of delivery with photos. We'll cover return shipping and replace or refund the item with no restocking fee.

International orders. We don't accept returns or exchanges on international orders, except where local law requires it. Customers in the EU and UK may cancel within 14 days of delivery; items must meet the condition rules above, and the customer pays return shipping.

Questions? Email customercare@champelli.co.